I hear you man, but it was a h-a-s-s-l-e. It would take at least 8 screenshots and at least a page of text explanation; short enough to include in the MV "manual, " but at this forum, you can't attach multiple pictures to one post. I cursed and screamed for at least 4 days, but I can now format my own labels using Crystal Reports. The MV "User Manual" doesn't tell you how to use Crystal Reports to achieve you MV labeling needs, but I think it should. You don't need to know anywhere close to the whole program (I sure don't). I will certainly give the MV labeling guy (Feng) due credit for his multiple attempts to help me out, but I suspect MV's plan from the beginning was to tack on extra fees for "label setup" which is why they probably won't include the label setup process in any MV documentation.
I downloaded Crystal Reports 2008, which I can use free for a month's trial. A reseller also contacted me shortly afterwards, and was very helpful in getting the rest of my labeling issues resolved, even though I told him I didn't plan to buy Crystal Reports ($500) for at least a month.
Bottom line: Everyone who uses MV needs to know how to format their own labels. What happens if your label printer breaks, and someone else buys a replacement printer that doesn't match your old one? You are instantly out of luck, because the label file needs to be saved in Crystal Reports using the corresponding label printer driver. This info gets saved into the label "report" files that inhabit every MV job folder. You also need to know which label report is for what function; one report is for use when nesting using the Toolbox in ACAD and one is for use when you process your reports and then print labels from inside Overdrive Pro.
If I have time in the near future I can try to assemble a small Word Document that has pictures and explanations, and then maybe post that somewhere here on the forum. If MV has a problem with that I'm sure I'll hear about it, but then again, it would take some of the load off their tech suport team. It really is a simple process once you know what you are doing. Even though it was a teeth-clenching, mind-numbing, pull-your-hair-out learning experience, now I can add that ability to my resume. Anyone have any comments about this?